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SNCF

When a user scrolls to the bottom of a discussion, we prompt him a CTA to ask a question

end_of_discussion_prompt

add a new CTA always visible in the top bar menu.

always_visible_cta

Lighter version of question form without guidelines checkbox and related questions step

low_volume_ask_question_form

ask_question_prompt

Auto assign question to an Insider when he complete his profile

auto_assign_question

Authorise having external Insiders into the Talent Sourcer

talent_sourcer_external_insiders

display suggested question in discussion list page

suggested_question_in_discussion_list

Automatically assign suggested question to insiders each week

weekly_email_assign_question

to display the rephrase form after a user vote unhelpful in the discussion usefulness survey

rephrase_form_after_unhelpful_discussion_survey

header_apply_cta

display Apply Now CTA at the bottom of a discussion page

apply_prompt_at_end_of_discussion

livechat_discussion_blocker

menu_apply_cta

Enable promote upcoming Live Chat popup on Backend

backend_promote_upcoming_live_chat

video_in_insider_profile_page_header

Enable showing related video on a Discussion page if available

discussion_related_videos

Welcome mat popup when user visit a platform

welcome_mat

If this Smart Feature is enabled the Interview Tips prompts will be displayed, if the Smart Feature is disabled then all Interview Tips won't be displayed and Interview Tips discussions will be unlocked.

interview_tips_prompts

Either to display the text under "Ask me about" CTA on Insiders page

text_under_ask_me_about_cta_on_insiders_page

Enable showing prompt with "Did you find this discussion useful?" votes

discussions_helpful_prompt

Activate related discussions in the platform.

related_discussions

register_prompt_after_apply

Allow discussions to be filtered by language

discussion_language_filter

Allow insiders to reply to discussions with videos

discussion_insider_video_replies

andromeda_liveChat

Allows for admins to merge discussions and replies into a parent discussion to remove duplicate content

merge_discussions

Europe/Paris

Bonjour Alice.
En attendant la réponse d'Alexandre, avez-vous testé le MOOC tout récemment mis en ligne ? Voir ici : https://sncf-mooc.fr/
Il devrait vous permettre de mieux cerner le métier. 
Bon courage, à bientôt !